Lifeguard turnover in aquatic and recreation centres: Perspectives from managers

Abstract

Employee turnover is the loss of talent in the workforce. High employee turnover is expensive and disruptive. Young employees are more likely to leave one job for a better one and are often less attached to an organisation while they are completing their education. The aquatics industry has been described as being in a crisis, experiencing unprecedented levels of turnover amongst lifeguards. A first important step is to understand the reasons for turnover amongst lifeguards. This study utilised semi-structured interviews with aquatic and recreation centre managers (N = 16; 69% female) to explore their insights about lifeguard turnover. A deductive content analysis determined that lifeguards leave their current position for four main reasons: lifeguarding being a temporary position, a negative working environment, pursuing employment in a higher paying lifeguard position and location. Consequently, centre managers need to consider short and long-term strategies to retain lifeguards.