Communication With Stakeholders Through Corporate Web Sites

Author:

Ngai Cindy Sing-Bik1,Singh Rita Gill2

Affiliation:

1. Hong Kong Polytechnic University, Kowloon, Hong Kong

2. Hong Kong Baptist University, Kowloon, Hong Kong

Abstract

Drawing on an earlier study that views CEO communication as an important strategic tool, this study analyzes the content of CEO messages on Web sites of major corporations in Greater China to reveal their extratextual and intratextual characteristics. The study suggests that the language style employed in these messages, including the linguistic characteristics, regional themes, and interlingual themes, is associated with a corporate communication strategy that is underpinned by CEOs’ beliefs and rooted in cultural values. The findings enhance our understanding of how CEOs view their stakeholders and the content that they include in their messages to stakeholders in order to compete in this digital age.

Publisher

SAGE Publications

Subject

General Business, Management and Accounting,Communication,Business and International Management

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