Family-Specific Social Support at Work: The Role of Open and Trustworthy Communication

Abstract

Family-friendly organizational policies are important for employees to manage work and family responsibilities. Besides formal policies, research has emphasized the importance of informal social support by organizational actors. The positive effects of organizational and supervisor support are already known, but findings are limited regarding family-specific support by coworkers. Taking a communicative perspective, this study tests the assumption that social support is contingent on trustworthy and open communication. To test this, 724 German employees participated in an online survey. Results confirm the relationship between family-specific support and the outcomes job satisfaction, policy use, and work-family conflict, through open and trustworthy communication. Additionally, the study illuminates the distinct roles of organizational actors’ (i.e., coworker, supervisor, organization) support on employee outcomes in the German context.