Effects of New Public Management Reforms on Human Resource Practices: A Case Study in Jordan

Abstract

This paper aims to investigate the effects of new public management reforms on human resource practices of a public organization in Jordan, a Middle Eastern country in the developing world. The data was collected from fifteen purposeful semi-structured interviews in the Greater Amman Municipality (GAM), one of Jordan’s biggest public organizations. The data was analyzed using thematic analysis (i.e., a coding technique). The findings revealed the challenges and gaps in Human Resource (HR) practices from gaps in implementing New Public Management (NPM) reforms which weakened the performance of the public organization. The discussion and conclusion are presented at the end.