Sociotechnical System Principles and Guidelines: Past and Present

Abstract

The sociotechnical systems (STS) approach is devoted to the effective blending of both the technical and social systems of an organization. These two aspects must be considered interdependently, because arrangements that are optimal for one may not be optimal for the other and trade-offs are often required. Thus, for effective organization design, there is need for both dual focus and joint optimization. This article traces the development of STS from the presentation of its first principles by Eric Trist, its leading founder, who was guided by earlier systems thinking, research on participation, and the action research work of Kurt Lewin, to the present, including discussion of adaptations and refinements that have enhanced its applicability to nonmanufacturing organizations. The approach has more relevance today than ever before, as organizational personnel seek more fruitful means of empowerment and as their organizations strive for greater productivity and viability in increasingly turbulent environments.