Affiliation:
1. Center for Effective Organizations, Graduate School of Business Administration, University of Southern California, Los Angeles, California 90089-1421
Abstract
This study used a quasi-experimental design to assess the effectiveness of self-managing teams in a telecommunications company. These teams performed customer service, technical support, administrative support, and managerial functions in a variety of locations. The balance of evidence indicates that self-managing teams were more effective than comparable traditionally-managed groups that performed the same type of work. The study illustrates the value of a collaborative research project in which researchers and clients jointly define the research questions, study design, and methods.
Subject
Management of Technology and Innovation,Strategy and Management,General Social Sciences,Arts and Humanities (miscellaneous)
Cited by
312 articles.
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