Anonymity, veracity and power in online patient feedback: A quantitative and qualitative analysis of staff responses to patient comments on the ‘Care Opinion’ platform in Scotland-Reference-Cited by-同舟云学术

Anonymity, veracity and power in online patient feedback: A quantitative and qualitative analysis of staff responses to patient comments on the ‘Care Opinion’ platform in Scotland

Published:2020-01 Issue: Volume:6 Page:205520761989952
ISSN:2055-2076
Container-title:DIGITAL HEALTH
language:en
Short-container-title:DIGITAL HEALTH

Author:

Locock Louise¹,Skea Zoë¹^ORCID,Alexander Gina²,Hiscox Caroline³,Laidlaw Lynn⁴,Shepherd Jenna⁵

Affiliation:

1. Health Services Research Unit, University of Aberdeen, UK

2. Care Opinion Scotland, Stirling, UK

3. NHS Grampian, Aberdeen, UK

4. Patient partner, UK

5. University of Aberdeen, UK

Funder

NHS Grampian Endowment Research Grants

Publisher

SAGE Publications

Subject

Health Information Management,Computer Science Applications,Health Informatics,Health Policy

Link

http://journals.sagepub.com/doi/pdf/10.1177/2055207619899520

Reference21 articles.

1. “The final arbiter of everything”: a genealogy of concern with patient experience in Britain

2. Mortality among Patients with Acute Myocardial Infarction: The Influences of Patient-Centered Care and Evidence-Based Medicine

3. Patients' Perception of Hospital Care in the United States

4. Relationship between patient complaints and surgical complications

5. Patients' perceptions of hospital cleanliness are correlated with rates of meticillin-resistant Staphylococcus aureus bacteraemia

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