Collecting Patient Feedback as a Means of Monitoring Patient Experience and Hospital Service Quality – Learning from a Government-led Initiative
Author:
Publisher
Informa UK Limited
Subject
Health Policy,Pharmacology, Toxicology and Pharmaceutics (miscellaneous),Social Sciences (miscellaneous),Medicine (miscellaneous)
Reference46 articles.
1. Shared Decision Making — The Pinnacle of Patient-Centered Care
2. Patient-centred care and patient autonomy: doctors’ views in Chinese hospitals
3. Nurse-patient communication: an exploration of patients' experiences
4. Patients and families as teachers: a mixed methods assessment of a collaborative learning model for medical error disclosure and prevention
5. Patient-Centered Insights: Using Health Care Complaints to Reveal Hot Spots and Blind Spots in Quality and Safety
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1. Development of an Intuitive GUI-Based Fuzzy Multi-Criteria Decision Model for Comprehensive Hospital Service Quality Evaluation and Indexing;Axioms;2023-09-27
2. A Composite Sentiment Summarizer Score for Patient Reviews: Extending RoBERTa;2023 11th International Conference on Information and Communication Technology (ICoICT);2023-08-23
3. Harnessing patient complaints to systematically monitoring healthcare concerns through disproportionality analysis;International Journal for Quality in Health Care;2023-07-01
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