Knowledge support for interdisciplinary models of healthcare delivery: a study of knowledge needs and roles in managed clinical networks

Abstract

Managed clinical networks (MCNs), a relatively new phenomenon in the health service, aim to ensure equitable provision of high-quality, evidence-based care using an innovative interdisciplinary work model. This article describes a study that aimed to highlight themes which could be explored in a fuller information needs analysis of individuals working in MCNs. Comparison with an earlier study of staff in more traditional roles shows that staff working in MCNs have a greater appreciation of: the value of information and knowledge in the organizational context; the tools and skills required to use information and knowledge to improve service delivery; the value of personal or tacit knowledge and the role of individuals in coordinating networks of knowledge; and the importance of developing a culture which includes the patient in the knowledge network. These findings indicate that MCNs may support a more ‘knowledge-based’ work model than traditional structures within the health service.