The impact of e-government information quality (EGIQ) dimensions on the adoption of electronic government services

Abstract

E-government's capacity to reform public service delivery is hinged on critical factors from the demand side of e-government. The demand side of e-government is the element that drives users’ behaviors to adopt e-government services and understanding these factors is fundamental to driving the realization of e-government targets. This study thus examined the extent to which e-government information quality dimensions can stimulate the acceptance and utilization of e-government services. The Unified Theory of Acceptance and Use of Technology (UTAUT) was used as the theoretical basis for this paper and the data congregated was evaluated with Analysis of Moment Structures (AMOS) statistical software using the structural equation modeling (SEM) approach. The results have revealed that both effort expectancy and facilitating conditions significantly drive the intention to use and recommend the adoption of e-government services. Also, e-government information quality dimensions such as availability, objectivity, utility, confidentiality, and integrity were all found to positively drive the intention to use e-government services. Additionally, people's intention to use e-government was significant in driving the recommendation behavior of e-government services to others. The practical and research repercussions of these discoveries on the development and deployment of e-government-empowered services are deliberated.