Exploring the impact of technostress on work behaviors: Empirical evidence and interventions for enhanced workplace well-being

Abstract

Due to advancements in information and communication technology, which have led to the digitalization of work environments, technostress has become increasingly common in modern workplaces. However, there is a lack of empirical research focusing on how technostress specifically affects employees’ work behaviors and effective strategies for reducing its negative effects. This study aims to fill this research gap by examining the relationships between technostress and work behaviors and proposing interventions to alleviate its adverse consequences. The researchers conducted a survey and performed multiple regression analyses using data from 256 Korean employees and their supervisors. The findings of the study indicate that workplace technostress is negatively associated with both organizational citizenship behaviors and deviant workplace behavior. Moreover, the study revealed a stronger negative correlation between workplace technostress and organizational citizenship behaviors/deviant workplace behavior among employees who perceive low levels of organizational support, compared to those who perceive high levels of organizational support. By uncovering the mechanisms through which technostress impacts employee well-being, this research contributes to the development of evidence-based interventions and policies aimed at creating healthier and more productive work environments.