The Effect of Feedback Type on Perception of Performance

Abstract

In an increasingly connected world, it’s essential to have efficient teams. Training is a common method used to maintain or improve team performance. However, implementing high quality team training can be costly and require a significant amount of time and effort. An Intelligent Tutoring System (ITS) designed for a team, or an Intelligent Team Tutoring System (ITTS), can provide a solution that would reduce the cost, time, and effort required to implement high quality training. Few studies have examined the influence that feedback delivered by an ITTS has on an individual’s perception of their performance and their team’s performance. This within-subjects study, in which 117 participants (39 teams) completed a virtual shopping mall task, addresses this gap. Results indicate that user interface (UI) designers should display either Individual feedback or Team feedback, not both, to give users a correct perception of their performance and their team’s performance.