The Relationship Between Counselor Job Satisfaction and Consumer Satisfaction in Vocational Rehabilitation

Abstract

This study investigated the relationship between the job satisfaction of counselors employed by a state vocational rehabilitation (VR) agency and the satisfaction of their consumers with both the counselor and the overall VR experience. Multiple regression was used to determine whether facets of job satisfaction were related to consumers' satisfaction. Results indicated that job satisfaction was significantly related to consumer satisfaction and was able to account for a significant amount of variance in consumer satisfaction. The implications of these findings for VR are discussed.