Predicting the outcomes of servant leadership in Indonesian Christian higher education: Direct and indirect effects

Abstract

The study examines whether trust, job satisfaction, and leader-member exchange mediate the relationship between servant leadership and organizational citizenship behavior. The study also examines whether trust and leader-member exchange mediate the relationship between servant leadership and job satisfaction. This study used quantitative methods with a sample of 180 lecturers from 26 Christian higher education institutions in Indonesia. A partial least squares approach was used to verify the hypothesis that had been proposed. Results from factor analysis and structural equation modeling showed that trust, job satisfaction and leader-member exchange are direct outcomes of servant leadership, and organizational citizenship behavior was an indirect outcome of servant leadership.