Developing and Implementing a Survey to Determine Employer Satisfaction with Care Provided to Injured Workers

Abstract

Satisfaction surveys have become the primary means of evaluating perceptions of quality in the health care industry, including occupational health services. In occupational health, nurses need to know not only if injured workers are satisfied with their care, but also if injured workers' employers believe health care provided to their workers was satisfactory. One problem is the lack of published surveys addressing issues relevant to occupational health services. The authors describe how a satisfaction survey was developed to understand employers' satisfaction with the care provided to injured workers. The Theory of Self-Administered Questionnaire Design, a previously used survey, and input from multiple sources were used to develop the survey tool.