Survivors' Information Seeking Following a Reduction in Workforce

Abstract

Although research on downsizing emphasizes surviving employees' reactions to organizational change, little attention is given to survivors' attempts to meet their information needs. This study of a national insurance company examines employees' information-seeking behaviors prior to and following a permanent reduction in force (RIF). Results indicate that an RIF (a) increases survivors' information deprivation and job insecurity and (b) is associated with the increased use of certain information-seeking strategies and the decreased use of others. In addition, survivors' need for feedback differentially affects their information-seeking efforts. The implications of the research findings and directions for future research are discussed.