Communication and Control Processes in the Delivery of Service Quality
Author:
Affiliation:
1. Fuqua School of Business, Duke University.
2. Director of the Center for Retailing Studies, Texas A&M University.
3. Texas A&M University.
Abstract
Publisher
SAGE Publications
Subject
Marketing,Business and International Management
Link
http://journals.sagepub.com/doi/pdf/10.1177/002224298805200203
Reference63 articles.
1. Personal control over aversive stimuli and its relationship to stress.
2. The Salesman's Role Revisited
3. Quality counts in services, too
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