Quality of health services

Abstract

Introduction: Health services are that part of the health system, which focuses specifically on the provision of health care services in the society. A health system includes a complex set of structural relationships between populations and institutions that have an impact on health. Purpose: This review aims to investigate the relationship between the quality of health services and health in general. Methodology: The study material consisted of recent articles on the subject found mainly in the Medline electronic database and the Hellenic Academic Libraries Association (HEAL- Link). Results: Certain dimensions of health service quality, such as consistency, completeness, and effectiveness, are also difficult to be measured, apart from the subjective evaluation by the client. But even subjective evaluation by the client can be difficult and the results will be different from the evaluation of services done by other parties, such as health professionals. While the latter evaluate the design and delivery of the service, the customers evaluate the service based on their overall perception of its provision. Conclusions: The continuous monitoring of health services for quality evaluation is very important, in such extent that the evaluation of patients' perceptions of the quality of health care, has received significant attention in recent years.