Affiliation:
1. Business Department, Middle East University, Amman, Jordan
Abstract
The aim of this study is to determine the impact of Enterprise Resource Planning System of human resources on the employees’ performance Appraisal in Jordan. It investigates the relationship between System Quality, Information Quality, Service Quality, User Satisfaction; and Performance Appraisal. The study was motivated because most of the literature about ERP systems in Jordan has focused on the success and failure factors of the ERP systems. Jordanian National Electric Power Company (NEPCO) was chosen to conduct the study because it has implemented a new electronic performance appraisal system based on the ERP system. Data were collected via questionnaires from 98 managers and department heads working at Jordanian National Electric Power Company (NEPCO). The results of this study revealed that there is a significant effect of System Quality, Information Quality and User Satisfaction of Enterprise Resource Planning System on Performance Appraisal, while Service Quality has no effect on Performance Appraisal. Therefore, the important recommendation is to improve the service quality of the system and to bring encouragement and confident to the users towards the success of the system.
Publisher
World Scientific and Engineering Academy and Society (WSEAS)
Subject
General Energy,General Environmental Science,Geography, Planning and Development
Reference55 articles.
1. Obisi, C. (2011). Employee performance appraisal and its implication for organizational growth, Australian Journal of Business and Management Research, Vol.1 No.9 [92-97].Author, Title of the Book, Publishing House, 200X.
2. Van Dijk, D., Schodl, M.M., 2015. Performance Appraisal and Evaluation, International Encyclopedia of the Social & Behavioral Sciences, 2nd edition, Vol 17. Oxford: Elsevier. pp. 716–721.
3. Kateřina,V; Andrea, S; Gabriela, K. (2013). Identification of Employee Performance Appraisal Methods in Agricultural Organizations Journal of Competitiveness. Vol. 5, Issue 2, pp. 20-36.
4. Mamoudou, S; Joshi, G.P. (2014). Impact of Information Technology in Human Resources Management. Global Journal of Business Management and Information Technology. ISSN 2278-3679 Volume 4, Number 1 (2014), pp. 33-41.
5. Elsayed, N; Ammar,S & Mardini,G.H. (2019). The impact of ERP utilization experience and segmental reporting on corporate performance in the UK context. Enterprise Information Systems. ISSN: 1751-7575, pp. 1-26.
Cited by
6 articles.
订阅此论文施引文献
订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献