Digital Transformation: A Quality Model Based on ISO 25010 and User Experience

Abstract

To think about the experience that the user will have when interacting with a piece of software, is to begin to understand that, in the process of interaction, different factors influence: individual, social, contextual, cultural and those of the product in question. So, there is a need to have some strategy, technique, model or method that allows to systematically organize the tasks to help software developers and professionals from different disciplines to work together for the development of software interfaces. The objective of this paper is to provide software development companies with a quality model that serves as an instrument, guide or good practice that allows them to position themselves at a highly competitive level in the current market through production of quality software based on user experience. A quality model is proposed for which the structure of the International Standard ISO 13407:1999, the ISO 25000 standard and information collected from the software service industry of the region were taken into consideration.