How to Manage Change-Induced Incidents? Lessons from the Study of Incident Life Cycle
Author:
Affiliation:
1. Peking University,Beijing,China
2. Alibaba Group,Hangzhou,China
Publisher
IEEE
Link
http://xplorestaging.ieee.org/ielx7/10299935/10299936/10301272.pdf?arnumber=10301272
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1. How to fight production incidents?
2. Gandalf: An intelligent, end-to-end analytics service for safe deployment in large-scale cloud infrastructure;li;17th USENIX Symposium on Networked Systems Design and Implementation NSDI 2020,2020
3. Orthogonal defect classification-a concept for in-process measurements
4. Incident-aware Duplicate Ticket Aggregation for Cloud Systems
5. How Long Will it Take to Mitigate this Incident for Online Service Systems?
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