Publisher
Kluwer Academic Publishers
Cited by
13 articles.
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1. Giving IT Services a Theoretical Backing;Human Interface and the Management of Information: Information, Knowledge and Interaction Design;2017
2. Understanding core IS capabilities throughout the IS/IT service co-production lifecycle;Journal of Decision Systems;2016-06-10
3. IT enabled service delivery innovation from quality perspective;Multidisciplinary Journal for Education, Social and Technological Sciences;2014-03-24
4. A methodical procedure for designing consumer oriented on-demand IT service propositions;Information Systems and e-Business Management;2010-11-06
5. A Model for Designing Generic Services;2009 IEEE International Conference on Services Computing;2009