Giving IT Services a Theoretical Backing

Author:

Teubner Alexander,Remfert Christian

Publisher

Springer International Publishing

Reference96 articles.

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3. Hochstein, A., Tamm, G., Brenner, W.: Service oriented IT management: Benefit, cost and success factors. In: Proceedings of the European Conference on Information Systems (2005)

4. Tan, W.-G., Cater-Steel, A., Toleman, M.: Implementing IT service management: A case study focussing on critical success factors. J. Comput. Inf. Syst. Winter 50(2), 1–12 (2009)

5. Marrone, M., Kolbe, L.M.: Uncovering ITIL claims: IT executives’ perception on benefits and business-IT alignment. Inf. Syst. E-bus. Manag. 9, 363–380 (2011)

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1. Implementation and impacts of IT Service Management in the IT function;International Journal of Information Management;2023-06

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