1. Avison D, Jones J, Powell P, Wilson D (2004) Using and validating the strategic alignment model. J Strateg Inform Syst 13(3):223–246. doi: 10.1016/j.jsis.2004.08.002
2. Banker RD, Chang H, Janakiraman SN, Konstans C (2004) A balanced scorecard analysis of performance metrics. Eur J Oper Res 154:423–436. doi: 10.1016/S0377-2217(03)00179-6
3. Boynton A, Zmud R, Jacobs G (1994) The Influence of IT management practice on IT use in large organizations. Manage Inform Syst Q 18:14. doi: 10.2307/249620
4. Brenner M (2006) Classifying ITIL processes. In: Proceedings of the first IEEE/IFIP international workshop on business-driven IT management (BDIM 2006)
5. Cater-Steel A, Toleman M, Tan WG (2006) Transforming IT service management–the ITIL impact. In: 17th Australasian conference on information systems, Adelaide, Australia