Impact of Technical CRM on Ethiopia Bank Human-Computer Interface and Competitive Advantage as Mediators of Performance-Reference-Cited by-同舟云学术

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Impact of Technical CRM on Ethiopia Bank Human-Computer Interface and Competitive Advantage as Mediators of Performance

Published:2024-02-09 Issue: Volume: Page:
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Container-title:2024 IEEE International Conference on Computing, Power and Communication Technologies (IC2PCT)
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Author:

Jabo Dawit¹,Borji Berhanu²,Kant Shashi³

Affiliation:

1. Bule Hora University,Department of Marketing,Ethiopia

2. Hawassa University,Department of Management,Ethiopia

3. Bule Hora University,Department of Management,Ethiopia

Publisher

IEEE

Link

http://xplorestaging.ieee.org/ielx7/10486056/10486063/10486237.pdf?arnumber=10486237

Reference21 articles.

1. Current Trend and Literature on Electronic CRM Adoption Review

2. The Role of CRM Fog Computing on Innovation and Customer Service Quality: an Empirical Study

3. The mediating role of customer relationship management between e-supply chain management and competitive advantage

4. Competitive advantage achievement through customer relationship management dimensions;N;Journal of Distribution Science,2020

5. The effect of AI-based CRM on organization performance and competitive advantage: An empirical analysis in the B2B context

Cited by 1 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. Human-Machine Interaction in the Metaverse in the Context of Ethiopia;Advances in Computer and Electrical Engineering;2024-07-26

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