An Investigation on Customer Satisfaction and Service Quality in the Indian Banking Sector: A Gender Comparison-Reference-Cited by-同舟云学术

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An Investigation on Customer Satisfaction and Service Quality in the Indian Banking Sector: A Gender Comparison

Published:2022-11-04 Issue: Volume: Page:
ISSN:
Container-title:2022 International Conference on Computing, Communication, and Intelligent Systems (ICCCIS)
language:
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Author:

Chauhan Deepa¹,Dharwal Dr. Mridul¹,Sharma Aarti¹,Srivastava Anup Kumar¹,Sahana Subrata²

Affiliation:

1. Sharda University,Sharda School of Business Studies,Greater Noida,India

2. Sharda University,Sharda School of Engineering & Technology,Greater Noida,India

Publisher

IEEE

Link

http://xplorestaging.ieee.org/ielx7/10037246/10037222/10037745.pdf?arnumber=10037745

Reference39 articles.

1. Multisource Effects on the Satisfaction Formation Process

2. Services Marketing Strategy

3. A Service Quality Model and its Marketing Implications

4. The moderating role of target-arousal on the impact of affect on satisfaction—an examination in the context of service experiences

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