Automating services with speech recognition over the public switched telephone network: human factors considerations
Author:
Publisher
Institute of Electrical and Electronics Engineers (IEEE)
Subject
Electrical and Electronic Engineering,Computer Networks and Communications
Link
http://xplorestaging.ieee.org/ielx1/49/2689/00081951.pdf?arnumber=81951
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2. Hidden menu options in automated human – computer telephone dialogues: dissonance in the user's mental model;Behaviour & Information Technology;2007-11
3. The effect of miscommunication rate on user response preferences;CHI '06 Extended Abstracts on Human Factors in Computing Systems;2006-04-21
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5. Navigational abilities in audial voice-controlled dialogue structures;Behaviour & Information Technology;1999-01
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