Hidden menu options in automated human – computer telephone dialogues: dissonance in the user's mental model-Reference-Cited by-同舟云学术

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Hidden menu options in automated human – computer telephone dialogues: dissonance in the user's mental model

Published:2007-11 Issue:6 Volume:26 Page:517-534
ISSN:0144-929X
Container-title:Behaviour & Information Technology
language:en
Short-container-title:Behaviour & Information Technology

Author:

Wilke J.,McInnes F.,Jack M. A.,Littlewood P.

Publisher

Informa UK Limited

Subject

Human-Computer Interaction,General Social Sciences,Arts and Humanities (miscellaneous),Developmental and Educational Psychology

Link

http://www.tandfonline.com/doi/pdf/10.1080/01449290600717783

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