The gender bias of the Net Promoter Score-Reference-Cited by-同舟云学术

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The gender bias of the Net Promoter Score

Published:2011-09 Issue: Volume: Page:
ISSN:
Container-title:2011 IEEE International Conference on Quality and Reliability
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Author:

Eskildsen Jacob K.,Kristensen Kai

Publisher

IEEE

Link

http://xplorestaging.ieee.org/ielx5/6026168/6031242/06031720.pdf?arnumber=6031720

Cited by 8 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. The Net Promoter Score interrogated through a services marketing lens: Review and recommendations for service organizations;International Journal of Market Research;2023-12-09

2. Taking the measure of net promoter score: An assessment of construct and predictive validity;International Journal of Market Research;2023-11-23

3. NPS from the customer’s perspective: The influence of the recent experience;International Journal of Market Research;2023-11-14

4. Überblick: Charakterisierung von Apps und Erwartungen von Nutzern;Praxisguide App-Marketing;2023

5. The Influence of Post-purchase Experience on Customer Loyalty in the Telecommunications Sector in Portugal;Marketing and Smart Technologies;2022

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