The Role of Robotics in Enhancing Service Quality, Efficiency, and Customer Satisfaction in the Hospitality Industry-Reference-Cited by-同舟云学术

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The Role of Robotics in Enhancing Service Quality, Efficiency, and Customer Satisfaction in the Hospitality Industry

Published:2024-02-26 Issue: Volume:6 Page:01-06
ISSN:
Container-title:2024 2nd International Conference on Cyber Resilience (ICCR)
language:
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Author:

Kumar Pranav¹,Radwan Neyara²,Vij Mohit³,Vij Anu⁴

Affiliation:

1. Higher Colleges of Technology,Ras Al Khaimah,UAE

2. College of Applied Sciences, AlMaarefa University,Industrial Engineering Department,Ad Diriyah,Saudi Arabia,13713

3. Liwa College,Faculty of Business,Abu Dhabi,UAE

4. EM Normandie Business School, Métis Lab,Dubai,UAE

Publisher

IEEE

Link

http://xplorestaging.ieee.org/ielx7/10532252/10532778/10532969.pdf?arnumber=10532969

Reference13 articles.

1. Artificial intelligence, robotics, advanced technologies and human resource management: a systematic review

2. Robotics for Customer Service: A Useful Complement or an Ultimate Substitute?

3. Robotic Process Automation and Consequences for Knowledge Workers; a Mixed-Method Study

4. The Future Digital Work Force: Robotic Process Automation (RPA)

5. Impacts of service robots on service quality

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