Customer knowledge management - improving performance of customer relationship management with knowledge management

Author:

Bueren A.,Schierholz R.,Kolbe L.,Brenner W.

Publisher

IEEE

Cited by 35 articles. 订阅此论文施引文献 订阅此论文施引文献,注册后可以免费订阅5篇论文的施引文献,订阅后可以查看论文全部施引文献

1. Impact of supply chain practices on customers’ retention;THE 2ND NATIONAL CONFERENCE ON MATHEMATICS EDUCATION (NACOME) 2021: Mathematical Proof as a Tool for Learning Mathematics;2023

2. Knowledge Management Role in Enhancing Customer Relationship Management in Hotels Industry in the UK;2022 Ninth International Conference on Social Networks Analysis, Management and Security (SNAMS);2022-11-29

3. Implementation of Knowledge Management on Customer Relationship Management System, A Literature Review;Proceedings of the First Mandalika International Multi-Conference on Science and Engineering 2022, MIMSE 2022 (Informatics and Computer Science);2022

4. An open-minded strategy towards eco-innovation: A key to sustainable growth in a global enterprise;Technological Forecasting and Social Change;2019-11

5. Big Data for Customer Knowledge Management;Advances in Intelligent Systems and Computing;2019-09-05

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