Harnessing the Power of LLMs for Service Quality Assessment From User-Generated Content
Author:
Affiliation:
1. Faculty of Management and Economics, Tomas Bata University in Zlín, Zlín, Czech Republic
2. Department for Logistics, University of Applied Sciences Upper Austria, Steyr, Austria
Funder
Christian Doppler Forschungsgesellschaft
Josef Ressel Centre for Predictive Value Network Intelligence
Publisher
Institute of Electrical and Electronics Engineers (IEEE)
Link
http://xplorestaging.ieee.org/ielx8/6287639/10380310/10599371.pdf?arnumber=10599371
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3. Customer experience management in the age of big data analytics: A strategic framework
4. Language Models Are Few-Shot Learners;Brown
5. Assessing the Benefits of ChatGPT for Business: An Empirical Study on Organizational Performance
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