Measuring service quality with text analytics: Considering both importance and performance of consumer opinions on social and non-social online platforms

Author:

Lu Lin,Xu PeiORCID,Wang Yen-YaoORCID,Wang Yu

Publisher

Elsevier BV

Subject

Marketing

Reference92 articles.

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3. A comparative assessment of sentiment analysis and star ratings for consumer reviews;Al-Natour;International Journal of Information Management,2020

4. What should I believe? Exploring information validity on social network platforms;Asamoah;Journal of Business Research,2021

5. Aviationpros. (2018). Driven by competition, the airline industry is taking off. Retrieved from https://www.aviationpros.com/airlines/article/12419680/driven-by-competition-the-airline-industry-is-taking-off. Accessed July 20, 2019.

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