The Analysis of B2B Sales Information System Using SERVQUAL Model (A Case Study Approach)-Reference-Cited by-同舟云学术

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The Analysis of B2B Sales Information System Using SERVQUAL Model (A Case Study Approach)

Published:2023-08-24 Issue: Volume: Page:
ISSN:
Container-title:2023 International Conference on Information Management and Technology (ICIMTech)
language:
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Author:

Hartono Sugiarto¹,Shahudin Faizah²,Bororing Agri Adriel³,Hendrawan Tommy⁴

Affiliation:

1. School of Information Systems, Bina Nusantara University,Information Systems Department,Jakarta,Indonesia,11480

2. School of Economics and Management, Xiamen University Malaysia,Selangor,Malaysia

3. Universitas Parna Raya,Digital Business Study Program,Manado,Indonesia,95163

4. PT. Elgibor Solusi Digital,Semarang,Indonesia,50167

Publisher

IEEE

Link

http://xplorestaging.ieee.org/ielx7/10275800/10277696/10278085.pdf?arnumber=10278085

Reference16 articles.

1. How convenient is it? Delivering online shopping convenience to enhance customer satisfaction and encourage e-WOM

2. An experimental based investigation into the effects of website interactivity on customer behavior in on-line purchase context

3. Relationship between E-CRM, Customer Experience, Customer Satisfaction and Customer Loyalty in Banking Industry: A Review of Literature

4. E-commerce websites, consumer order fulfillment and after-sales service satisfaction: the customer is always right, even after the shopping cart check-out

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