Classifying the Unstructured IT Service Desk Tickets Using Ensemble of Classifiers
Author:
Publisher
IEEE
Link
http://xplorestaging.ieee.org/ielx7/8766338/8768491/08768734.pdf?arnumber=8768734
Cited by 15 articles. 订阅此论文施引文献 订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献
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2. Evaluating the Impact of Assignment Group and Category Classification Prediction of Incoming Service Requests on the Perceived Service Quality: A Quasiexperimental Study in the Enterprise Software Industry;IEEE Transactions on Engineering Management;2024
3. Automated Dialogue-Based Response and Resolution of Conversational IT Tickets Using Deep Neural Networks;Lecture Notes in Electrical Engineering;2024
4. Automated Ticket Classification for Information Technology Helpdesks using Machine Learning;2023 2nd Zimbabwe Conference of Information and Communication Technologies (ZCICT);2023-11-02
5. Ticket automation: An insight into current research with applications to multi-level classification scenarios;Expert Systems with Applications;2023-09
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