Ticket automation: An insight into current research with applications to multi-level classification scenarios
Author:
Publisher
Elsevier BV
Subject
Artificial Intelligence,Computer Science Applications,General Engineering
Reference139 articles.
1. Automated assignment of helpdesk email tickets: An AI lifecycle case study;Agarwal;AI Magazine,2020
2. A machine learning based help desk system for IT service management;Al-Hawari;Journal of King Saud University - Computer and Information Sciences,2021
3. A multiapproach generalized framework for automated solution suggestion of support tickets;Ali Zaidi;International Journal of Intelligent Systems,2022
4. Expert finding in legal community question answering;Askari,2022
5. Supporting telecommunication alarm management system with trouble ticket prediction;Asres;IEEE Transactions on Industrial Informatics,2021
Cited by 4 articles. 订阅此论文施引文献 订阅此论文施引文献,注册后可以免费订阅5篇论文的施引文献,订阅后可以查看论文全部施引文献
1. SAST: A self-attention based method for skill translation in T-shaped expert finding;Information Sciences;2024-10
2. Solving Complexity Dataset in e-Ticketing using Machine Learning to Determine Optimum Feature;Malaysian Journal of Fundamental and Applied Sciences;2023-12-04
3. The Dilemma of Rapid AI Advancements: Striking a Balance between Innovation and Regulation by Pursuing Risk-Aware Value Creation;Information;2023-12-01
4. SSR-TA: Sequence-to-Sequence-based expert recurrent recommendation for ticket automation;Neural Computing and Applications;2023-11-17
1.学者识别学者识别
2.学术分析学术分析
3.人才评估人才评估
"同舟云学术"是以全球学者为主线,采集、加工和组织学术论文而形成的新型学术文献查询和分析系统,可以对全球学者进行文献检索和人才价值评估。用户可以通过关注某些学科领域的顶尖人物而持续追踪该领域的学科进展和研究前沿。经过近期的数据扩容,当前同舟云学术共收录了国内外主流学术期刊6万余种,收集的期刊论文及会议论文总量共计约1.5亿篇,并以每天添加12000余篇中外论文的速度递增。我们也可以为用户提供个性化、定制化的学者数据。欢迎来电咨询!咨询电话:010-8811{复制后删除}0370
www.globalauthorid.com
TOP
Copyright © 2019-2024 北京同舟云网络信息技术有限公司 京公网安备11010802033243号 京ICP备18003416号-3