A multiapproach generalized framework for automated solution suggestion of support tickets-Reference-Cited by-同舟云学术

A multiapproach generalized framework for automated solution suggestion of support tickets

Published:2021-09-30 Issue: Volume: Page:
ISSN:0884-8173
Container-title:International Journal of Intelligent Systems
language:en
Short-container-title:Int J Intell Syst

Author:

Ali Zaidi Syed S.¹²^ORCID,Fraz Muhammad Moazam²^ORCID,Shahzad Muhammad²³^ORCID,Khan Sharifullah²⁴^ORCID

Affiliation:

1. Advanced Analytics Division, Global Business Services IBM Arcade Savoy Islamabad Pakistan

2. School of Electrical Engineering and Computer Science (SEECS) National University of Sciences and Technology (NUST) Islamabad Pakistan

3. Data Science in Earth Observation, Department of Aerospace and Geodesy Technical University of Munich (TUM) Munich Germany

4. Pak‐Austria Fachhochschule Institute of Applied Sciences and Technology Haripur Pakistan

Publisher

Wiley

Subject

Artificial Intelligence,Human-Computer Interaction,Theoretical Computer Science,Software

Link

https://onlinelibrary.wiley.com/doi/pdf/10.1002/int.22701

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