Performance Assessment of Food Logistics Service Under SERVQUAL Model Using Analytic Hierarchy Process Approach-Reference-Cited by-同舟云学术

Performance Assessment of Food Logistics Service Under SERVQUAL Model Using Analytic Hierarchy Process Approach

Published:2023-12-18 Issue: Volume:6 Page:0485-0489
ISSN:
Container-title:2023 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM)
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Author:

Kusonwattana Poonyawat¹,Prasetyo Yogi Tri²,Liao Jui-Hao²,Benito Omar Paolo²,Young Michael Nayat¹,Yuduang Nattakit³,Chuenyindee Thanatorn⁴,Persada Satria Fadil⁵

Affiliation:

1. School of Industrial Engineering and Engineering Management, Mapúa University,Manila,Philippines

2. Yuan Ze University,International Bachelor Program in Engineering,Chung-Li,Taiwan

3. Suvarnabhumi Institute of Technology,Logistics and Supply Chain Management Program, Faculty of Business Administration,Samut Prakan,Thailand

4. Navaminda Kasatriyadhiraj Royal Air Force Academy,Department of Industrial Engineering and Aviation Management,Bangkok,Thailand

5. BINUS Business School Undergraduate Program, Bina Nusantara University,Entrepreneurship Department,Jakarta,Indonesia

Publisher

IEEE

Link

http://xplorestaging.ieee.org/ielx7/10406295/10406217/10406752.pdf?arnumber=10406752

Reference13 articles.

1. Climate change impact of food distribution: The case of reverse logistics for bread in Sweden

2. MagLoc: A magnetic induction based localization scheme for fresh food logistics

3. Assessing the impact of sustainable logistics service quality on relationship quality: Survey-based evidence in Egypt

4. Efficiency Enhancement in Rail Freight Service in Thailand Using Servqual Model

5. Determining tricycle service quality and satisfaction in the Philippine urban areas: A SERVQUAL approach