Supporting Employment Consultants to Implement Supported and Customized Employment

Author:

Butterworth John1,Migliore Alberto1,Lyons Oliver1,Mahoehney Danielle C.2,Eastman Jill3,Miles Britni3,Foos Paul3,Zalewska Agnieszka3

Affiliation:

1. John Butterworth, Alberto Migliore, and Oliver Lyons, University of Massachusetts Boston, Institute for Community Inclusion

2. Danielle C. Mahoehney, University of Minnesota, Institute on Community Integration

3. Jill Eastman, Britni Miles, Paul Foos, and Agnieszka Zalewska, University of Massachusetts Boston, Institute for Community Inclusion

Abstract

Abstract Implementing supported and customized employment in all their components is essential for supporting job seekers with disabilities to achieve their career goals. We asked 42 employment consultants in nine employment programs to respond daily to three quick questions about their employment support activities, for 6 months. Through monthly coaching, we helped the managers of these organizations engage their teams of employment consultants to interpret the data, reflect, set goals, and take action for quality improvement. Based on the positive results of this pilot, we recommend that employment consultants be provided with data-enabled feedback that supports decision making and helps them fully implement supported and customized employment as a necessary step toward improving job seekers’ employment outcomes.

Publisher

American Association on Intellectual and Developmental Disabilities (AAIDD)

Subject

Psychiatry and Mental health,Community and Home Care,Developmental and Educational Psychology,Education,Pediatrics, Perinatology and Child Health

Reference44 articles.

1. Association of Community Rehabilitation Educators. (2018). ACRE competencies with an emphasis on customized employment. https://www.acreducators.org/uploads/1/3/9/5/139535886/acre-ce-comps-july2-2018.pdf

2. State agencies’ use of administrative data for improved practice: Needs, challenges, and opportunities;Allard,;Public Administration Review,(2018)

3. Association of People Supporting Employment First. (2020). Certified employment support professional: Certification handbook. Employment Support Professional Certification Council. https://apse.org/wp-content/uploads/2020/01/Candidate-Handbook-Updated-January-2020.pdf

4. Quantifiable fitness tracking using wearable devices;Bajpai,,(2015)

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