Technical Note—Asymptotically Optimal Control of Omnichannel Service Systems with Pick-up Guarantees-Reference-Cited by-同舟云学术

Technical Note—Asymptotically Optimal Control of Omnichannel Service Systems with Pick-up Guarantees

Published:2023-04-28 Issue: Volume: Page:
ISSN:0030-364X
Container-title:Operations Research
language:en
Short-container-title:Operations Research

Author:

Gao Xuefeng¹^ORCID,Huang Junfei²^ORCID,Zhang Jiheng³^ORCID

Affiliation:

1. Department of Systems Engineering and Engineering Management, The Chinese University of Hong Kong, Hong Kong SAR, China;

2. Department of Decision Sciences and Managerial Economics, CUHK Business School, The Chinese University of Hong Kong, Hong Kong SAR, China;

3. Department of Industrial Engineering and Decision Analytics, The Hong Kong University of Science and Technology, Hong Kong SAR, China

Abstract

Both walk-in and online customers appear in many service systems such as restaurants. Online customers are often given a target time for pick up, and the quality of the food/beverage can degrade if it is ready before the arrival of online customers. This distinctive feature brings essential difficulties in the analysis and control of such systems. In “Technical Note: Asymptotically Optimal Control of Omnichannel Service Systems with Pick-up Guarantees,” Gao, Huang, and Zhang study the optimal control problem of such service systems based on a two-class single server queueing model. The paper proposes a nearly-optimal policy that keeps the server idle when the queue of online customers drops below a threshold and there are no walk-in customers.

Publisher

Institute for Operations Research and the Management Sciences (INFORMS)

Subject

Management Science and Operations Research,Computer Science Applications

Link

https://pubsonline.informs.org/doi/pdf/10.1287/opre.2022.2416

Reference17 articles.

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