Strategic Idleness and Dynamic Scheduling in an Open-Shop Service Network: Case Study and Analysis
Author:
Affiliation:
1. Rotman School of Management, University of Toronto, Toronto, Ontario M5S 3E6, Canada
2. Nanyang Business School, Nanyang Technological University, Singapore 639798
Publisher
Institute for Operations Research and the Management Sciences (INFORMS)
Subject
Management Science and Operations Research,Strategy and Management
Link
https://pubsonline.informs.org/doi/pdf/10.1287/msom.2016.0591
Reference33 articles.
1. Incentive-Compatible Revenue Management in Queueing Systems: Optimal Strategic Delay
2. A heuristic approach to minimize expected makespan in open shops subject to stochastic processing times and failures
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4. Staffing to Maximize Profit for Call Centers with Alternate Service-Level Agreements
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