Are Call Center and Hospital Arrivals Well Modeled by Nonhomogeneous Poisson Processes?
Author:
Publisher
Institute for Operations Research and the Management Sciences (INFORMS)
Subject
Management Science and Operations Research,Strategy and Management
Link
https://pubsonline.informs.org/doi/pdf/10.1287/msom.2014.0490
Reference27 articles.
1. The Modern Call Center: A Multi-Disciplinary Perspective on Operations Management Research
2. A loss network model with overflow for capacity planning of a neonatal unit
3. Modeling Daily Arrivals to a Telephone Call Center
4. On a Data-Driven Method for Staffing Large Call Centers
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