The Effect of CRM Outsourcing on Shareholder Value: A Contingency Perspective-Reference-Cited by-同舟云学术

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The Effect of CRM Outsourcing on Shareholder Value: A Contingency Perspective

Published:2013-03 Issue:3 Volume:59 Page:748-769
ISSN:0025-1909
Container-title:Management Science
language:en
Short-container-title:Management Science

Author:

Kalaignanam Kartik,Kushwaha Tarun,Steenkamp Jan-Benedict E. M.,Tuli Kapil R.

Publisher

Institute for Operations Research and the Management Sciences (INFORMS)

Subject

Management Science and Operations Research,Strategy and Management

Link

https://pubsonline.informs.org/doi/pdf/10.1287/mnsc.1120.1565

Reference71 articles.

1. Market reactions to E-business outsourcing announcements: An event study

2. Customer Satisfaction and Shareholder Value

3. Value Implications of Investments in Information Technology

4. Strategic Response to Institutional Influences on Information Systems Outsourcing

5. Cultural Intelligence and Offshore Outsourcing Success: A Framework of Firm-Level Intercultural Capability*

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