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Dual Rules for Service Evaluation

Published:2013-12 Issue:4 Volume:5 Page:279-295
ISSN:2164-3962
Container-title:Service Science
language:en
Short-container-title:Service Science

Author:

Rolland Erik,Patterson Raymond A.,Messinger Paul R.,Ward Keith F.,Finn Adam

Publisher

Institute for Operations Research and the Management Sciences (INFORMS)

Subject

Marketing,Management Science and Operations Research,Modeling and Simulation,Business and International Management

Link

https://pubsonline.informs.org/doi/pdf/10.1287/serv.2013.0059

Reference81 articles.

1. Regression with a binary independent variable subject to errors of observation

2. The Antecedents and Consequences of Customer Satisfaction for Firms

3. Customer Satisfaction, Market Share, and Profitability: Findings from Sweden

4. Customer Satisfaction and Shareholder Value

5. A reliable and valid measurement scale for the perceived service quality of banks

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1. Usage and Impact of Information and Communication Technologies in Healthcare Delivery;Service Science;2019-09

2. Understanding speculative investment behavior in the Bitcoin context from a dual-systems perspective;Industrial Management & Data Systems;2019-08-12

3. Can Consumers Use Online Reviews to Avoid Unsuitable Doctors? Evidence From RateMDs.com and the Federation of State Medical Boards;Decision Sciences;2019-06-26

4. Using structural equation modeling to analyze patient value, satisfaction, and loyalty: a case study of healthcare in China;International Journal of Production Research;2019-04-01

5. Service Design for Improved Satisfaction: Decoding the Mechanism for Impact of Patient Callback in Emergency Healthcare;Service Science;2015-12

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