Using structural equation modeling to analyze patient value, satisfaction, and loyalty: a case study of healthcare in China-Reference-Cited by-同舟云学术

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Using structural equation modeling to analyze patient value, satisfaction, and loyalty: a case study of healthcare in China

Published:2019-04-01 Issue:2 Volume:58 Page:577-596
ISSN:0020-7543
Container-title:International Journal of Production Research
language:en
Short-container-title:International Journal of Production Research

Author:

Miao Rui¹,Zhang Hui²,Wu Qi¹,Zhang Jie³,Jiang Zhibin¹

Affiliation:

1. School of Mechanical Engineering, Shanghai Jiao Tong University, Shanghai, People’s Republic of China

2. The Center for Health and the Social Sciences, The University of Chicago, Chicago, IL, USA

3. College of Mechanical Engineering, Donghua University, Shanghai, People’s Republic of China

Funder

National Natural Science Foundation, China

Publisher

Informa UK Limited

Subject

Industrial and Manufacturing Engineering,Management Science and Operations Research,Strategy and Management

Link

https://www.tandfonline.com/doi/pdf/10.1080/00207543.2019.1598595

Reference92 articles.

1. Client/patient perceptions of achieving equity in primary health care: a mixed methods study

2. The Effect of Nursing Care on Overall Patient Satisfaction and Its Predictive Value on Return-to-provider Behavior

3. Rising inequalities in income and health in China: Who is left behind?

4. Book: Crossing the Quality Chasm: A New Health System for the 21st Century

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2. Understanding the relationship between patient satisfaction and loyalty through telemedicine platform quality: An empirical study;International Journal of Healthcare Management;2023-12-14

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4. Patient Satisfaction with Healthcare Services and the Techniques Used for its Assessment: A Systematic Literature Review and a Bibliometric Analysis;Healthcare;2023-02-21

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