Information Service Blueprint: A Service Blueprinting Framework for Information-Intensive Services-Reference-Cited by-同舟云学术

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Information Service Blueprint: A Service Blueprinting Framework for Information-Intensive Services

Published:2014-12 Issue:4 Volume:6 Page:296-312
ISSN:2164-3962
Container-title:Service Science
language:en
Short-container-title:Service Science

Author:

Lim Chie-Hyeon,Kim Kwang-Jae

Publisher

Institute for Operations Research and the Management Sciences (INFORMS)

Subject

Marketing,Management Science and Operations Research,Modeling and Simulation,Business and International Management

Link

https://pubsonline.informs.org/doi/pdf/10.1287/serv.2014.0086

Reference45 articles.

1. The use of visual modeling in designing a manufacturing process for advanced composite structures

2. Managing in the Information Economy

3. Global Disaggregation of Information-Intensive Services

4. High tech or high touch? Efficient channel strategies for delivering financial services

5. Analysis and Improvement of Information-Intensive Services: Evidence from Insurance Claims Handling Operations

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2. Process-based management effectiveness in a public HEI: quantitative insights from a pilot project;Revista Ciências Administrativas;2024-02-02

3. A meta-analysis of the relationship between service teamwork mechanisms and customer service outcomes;Journal of Service Management;2023-10-31

4. Beta tourist world: a conceptual framework for organizing an event in the metaverse;Information Technology & Tourism;2023-09-07

5. Facing the era of smartness – delivering excellent smart hospitality experiences through cloud computing;Journal of Hospitality Marketing & Management;2023-08-28

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