1. Inpatient satisfaction: An Analysis of Malaysian Public Hospitals;International Journal of Public Sector Management, [online],2012
2. Afzal, M. , Rizvi, F. , Azad, A. , Rajput, A. , Khan, A. and Tariq, N. (2014). Effect of Demographic Characteristics on Patient’s Satisfaction with Health Care Facility. Journal of Postgraduate Medical Institute, [online] 28(2). Available at: http://applications.emro.who.int/imemrf/J_Postgrad_Med_Inst/J_Postgrad_Med_Inst_2014_28_2_154_160.pdf [Accessed 15 Jan. 2020].
3. Caregivers’ Satisfaction of Healthcare Delivery at Paediatric Clinics of Universiti Kebangsaan Malaysia Medical Centre in 2009;The Medical Journal of Malaysia, [online],2011
4. Berry, L.L. , Shostack, G.L. and Upah, G.D. (1983). Emerging Perspectives on Services Marketing. Chicago: American Marketing Association, pp.99–107.
5. How does satisfaction with the health-care system relate to patient experience?;Bulletin of the World Health Organization, [online],2009