Leadership Competencies for Leaders in a Volunteer Organization: A Delphi Method Study

Abstract

Using competencies for volunteer organizations and applying those competencies to both situational and servant leadership, the Delphi study method was used to identify leadership competencies necessary for titled leaders within NACADA's Advising Communities Division. Surveys were administered to former and outgoing chairs within the division. Results from 10 experts identified important competencies, including knowledge of the advising community, communication, time management skills, and the ability to conduct meetings. At the end of the chair term, important competencies identified were a deeper knowledge of the advising community; communication; the ability to determine, organize, and prioritize the needs of the advising community; and people management skills. Implications for practice and areas for additional research are discussed.