Is patient loyalty associated with quality of care? Results of a patient survey over primary care in Switzerland-Reference-Cited by-同舟云学术

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Is patient loyalty associated with quality of care? Results of a patient survey over primary care in Switzerland

Published:2018-07-03 Issue:3 Volume:31 Page:199-204
ISSN:1353-4505
Container-title:International Journal for Quality in Health Care
language:en
Short-container-title:

Author:

Goetz Katja¹^ORCID,Jossen Marianne²,Rosemann Thomas³,Hess Sigrid²,Brodowski Marc⁴,Bezzola Paula²

Affiliation:

1. Institute of Family Medicine, University Hospital Schleswig-Holstein Campus, Ratzeburger Allee 160, Haus 50, Luebeck, Germany

2. EQUAM-Stiftung, Effingerstrasse 25, Bern, Switzerland

3. Institute of General Practice and Health Services Research, University of Zurich, Pestalozzistrasse 24, Zürich, Switzerland

4. aQua-Institute for Applied Quality Improvement and Research in Health Care, Maschmühlenweg 8-10, Goettingen, Germany

Publisher

Oxford University Press (OUP)

Subject

Public Health, Environmental and Occupational Health,Health Policy,General Medicine

Link

http://academic.oup.com/intqhc/article-pdf/31/3/199/28666218/mzy142.pdf

Reference22 articles.

1. Evaluating the quality of medical care;Donabedian;Milbank Q,2005

2. The measurement of satisfaction with healthcare: implications for practice from a systematic review of the literature;Crow;Health Technol Assess,2002

3. Does patient satisfaction of general practice change over a decade?;Allan;BMC Fam Pract,2009

4. Impact of national health care systems on patient evaluations of general practice in Europe;Wensing;Health Policy,2004

5. Patients’ evaluation of European general practice—revisited after 11 years;Petek;Int J Quality Health Care,2011

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3. Non-clinical factors and citizens’ satisfaction: A way to improve the quality of health systems;International Journal of Healthcare Management;2023-10-18

4. Factors of the Revisit Intention of Patients in the Primary Health Care System in Argentina;Sustainability;2022-10-12

5. Quality Perceptions and Choice of Public Health Facilities: A Mediation Effect Analysis of Outpatient Experience in Rural China;Patient Preference and Adherence;2022-08

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