1. Explaining and Arguing: the Social Organization of Accounts;Antaki,1994
2. Our Master's Voices: the Language and Body Language of Politics;Atkinson,1984
3. Conversation analysis: “Okay” as a clue for understanding consequentiality;Beach,1995
4. Fears, uncertainties, and hopes: Patient-initiated actions and doctors’ responses during oncology interviews;Beach;J. Health Commun.,2015
5. Cultivating loyal patients;Bendall;J. Health Care Market.,1995